General Terms and Conditions - THERMALPARK E-SHOP

General Provisions

These General Terms and Conditions (hereinafter also the “Terms and Conditions”), in the version valid on the day the purchase contract is concluded, further define the rights and obligations of the operator of the online store (hereinafter the “seller”) and the customer (hereinafter the “buyer”) and form an integral part of the purchase contract concluded between the seller and the buyer. These Terms and Conditions are binding for both contracting parties. By sending a binding order, the buyer confirms their acceptance.

Operator of the Online Store

The operator, seller and supplier of goods, tickets and services offered at the URL address thermalpark.sk (hereinafter the “online store”) is the company: THERMALPARK DS, a.s., registered office: 929 01 Dunajská Streda, Gabčíkovská cesta 237/38, Company ID (IČO): 31 450 920, Registration: Commercial Register of the District Court Trnava, Section: Sa, Insert No.: 224/T.
The offer of goods, tickets and services on the website eshop.thermalpark.sk is continuously updated and published according to their availability. The seller does not guarantee uninterrupted availability of all goods, tickets and services, as their offer depends on the possibility of their delivery or provision, which may be affected by third parties, the unpredictability of nature or adverse weather.
For contact with the operator of the online store, use the phone number +421 907 891 902 and the e-mail address info@thermalpark.sk.

Supervisory Authority

Slovak Trade Inspection – Inspectorate of the STI for the Trnava Region – Supervision Department
Address: Pekárska 23, 917 01 Trnava 1
e-mail: tt@soi.sk, phone: 033/321 25 27, 033/321 25 21

Seller’s Bank Details

UniCredit Bank Czech Republic and Slovakia, a.s., branch of a foreign bank
IBAN: SK74 1111 0000 0010 9938 0000 , SWIFT: UNCRSKBX

Ordering Goods and Conclusion of the Purchase Contract

The purchase contract under which the seller sells goods, tickets and services to the buyer is created based on the binding confirmation of the order.
The buyer’s order is considered binding once it is sent, and by the seller once it is confirmed and sent back to the buyer’s e-mail address. The order confirmed by the seller (or its part) is considered binding for both parties unless the conditions agreed at the time of confirmation are breached.

Order Confirmation, Invoice and Order Cancellation of Goods

The seller always sends the acknowledgement of receipt of the order and subsequently the information about dispatch of the ordered goods by e-mail. The acknowledgement of receipt of the order is sent automatically within a few minutes after the buyer submits the order. If the buyer does not receive the acknowledgement, they must inform the seller without delay.
The invoice – tax document, which also serves as a warranty and delivery note, will be sent to the buyer electronically to their e-mail address. In case of any ambiguities or problems related to the order or the ordered goods, the seller undertakes to contact the buyer by e-mail or by phone, depending on their current availability.
In case of order cancellation after payment, please contact the seller as soon as possible. The amount paid will be refunded by bank transfer to the IBAN account you provide, and the tax document will be cancelled by issuing a credit note.

Rights and Obligations of the Seller

Based on the order, the seller is obliged to deliver the goods to the buyer in the agreed quantity, price and time to the delivery address stated in the buyer’s order. If any problem arises with the delivery of the ordered goods concerning the ordered quantity, price or delivery time, the seller must inform the buyer without delay and propose a possible solution or withdrawal from the contract with a refund of the purchase price already paid.
The display of goods on the eshop.thermalpark.sk website is for illustration purposes only. Actual colour shades of products may differ from photos depending on the quality of the device used and its monitor or display.
The seller has the right to proper and timely payment of the purchase price for the ordered goods under these Terms and Conditions; until the purchase price is paid, the seller is not obliged to deliver the goods to the buyer.
The seller has the right to refuse an order from a buyer who has once or repeatedly breached these Terms and Conditions in the past, or if the seller reasonably believes that the order is fraudulent or contains false data and was created to obtain information or to harm the seller. If the seller decides to refuse the buyer’s order for the above reasons, the seller must inform the buyer without delay by e-mail.

Rights and Obligations of the Buyer

The buyer has the right to the delivery of goods in the agreed quantity, price and time. The buyer is obliged to pay the seller the agreed purchase price for the goods in accordance with these Terms and Conditions.
The buyer is obliged to take delivery of the ordered goods at the delivery address stated in the order, or at another place agreed in advance in writing, and within the time frame specified in these Terms and Conditions or otherwise agreed with the seller or the delivery service before delivery of the goods, unless the buyer has agreed in advance in writing with the seller to cancel the undelivered order.
The buyer is obliged to accept the goods in person and confirm receipt with their signature on the delivery note. If the buyer does not accept the goods in person, the delivery service must be informed of this before delivery.

Price of Goods

Prices of goods are listed in euros, including the corresponding VAT for each product separately. Any promotional price is valid until the date stated in the product detail or until stocks are exhausted.

Payment Methods

The seller offers the buyer the following payment methods: payment by Visa, Visa Electron, Maestro, MasterCard.
If payment by card is selected, after completing the order the buyer will be redirected to the secure payment server of the service provider, which is UniCredit Bank Czech Republic and Slovakia, a.s., branch of a foreign bank, where they will enter the necessary payment details. The seller is not responsible for the security and processing of personal data carried out via websites operated by third parties (in particular: payment service providers). After verification, the order will be confirmed and the amount of the purchase price will be debited from the buyer’s account. The entire card payment process takes place exclusively on the secure pages of UniCredit Bank Czech Republic and Slovakia, a.s., branch of a foreign bank, i.e. outside the seller’s website; therefore, the seller has no access to any card data of the buyer. In case of an unsuccessful card payment, the buyer must inform the seller without delay; the seller will then propose an alternative payment method.
If payment by bank transfer is selected, the buyer must immediately make a bank transfer to the seller’s account stated in these Terms and Conditions as well as in the order acknowledgement. The buyer shall state the order number as the variable symbol of the payment. The seller is entitled to deliver the ordered goods only after the purchase price has been credited to the bank account. If the buyer does not pay the purchase price immediately, the seller has the right to withdraw from the contract. The seller must inform the buyer in writing of withdrawal due to an unpaid purchase price for the goods from the order.

Transport and Delivery of Goods

Delivery to the specified address is provided via a courier service. Current shipping prices are shown directly during the order process in the Delivery method section. In accordance with these Terms and Conditions, the buyer is obliged to accept the delivered goods. If the goods are not accepted, this is considered a breach of the contractual Terms and Conditions by the buyer. The exception is a visibly damaged shipment.
The buyer is obliged to properly inspect the shipment upon receipt and immediately report any external damage to the packaging to the carrier. The carrier will then draw up a Damage Report with the buyer, on the basis of which the seller will handle any claim for goods damaged by the carrier. The buyer is obliged to draw up a Damage Report with the carrier even if the outer packaging is only slightly damaged but the sound when handling the parcel indicates possible damage to the goods inside (broken glass, etc.). The buyer must inform the seller without delay that a Damage Report has been drawn up.
Likewise, the buyer must inform the seller without delay about the delivery of damaged or incomplete goods within 24 hours of receipt. Incompleteness of the shipment or mechanical damage to the product reported after this period may not be acknowledged by the seller.

Delivery Times

Delivery of the ordered goods, depending on stock availability and the seller’s shipping options, is carried out as soon as possible, usually within 15 business days from binding confirmation of the order. In specific cases, the delivery time may be longer. The place of collection is determined based on the buyer’s order. Delivery is deemed fulfilled upon delivery of the subject of performance to the place stated in the order and its receipt by the buyer or a person authorized by them. The seller assumes no responsibility for damages caused by delays in the dispatch or delivery of the order for any reason.

Transfer of Ownership of Goods and Passing of Risk of Damage

Ownership of the goods passes from the seller to the buyer upon receipt at the agreed place and by signing the seller’s or carrier’s delivery note. The risk of damage to the goods passes to the buyer at the moment the goods are taken over by the buyer or a person authorized by them and the receipt is confirmed by signature on the seller’s or carrier’s delivery note, or, if not done in time, at the moment the seller enables the buyer to handle the goods and the buyer fails to take delivery.

Returns and Exchange of Goods

The buyer may also return goods in accordance with §7 et seq. of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises, as amended (hereinafter “Act No. 102/2014 Coll.”), within 14 days from receipt of the goods. The costs of returning goods under the previous sentence for distance contracts are borne by the buyer.
Foodstuffs cannot be returned or exchanged due to the special hygiene regulations that apply to them.

Online Ticket Sales

In the case of purchasing a ticket, including various types of electronic tickets, it is not possible to withdraw from the contract and request a refund of the admission fee, regardless of whether the ticket was purchased directly at the point of sale or via the website eshop.thermalpark.sk, since under § 7(6)(k) of Act No. 102/2014 Coll., the consumer cannot withdraw from a contract whose subject is the provision of services related to leisure activities and under which the seller undertakes to provide these services at an agreed time or within an agreed period; the ticket purchase contract is such a contract whereby the seller undertakes to provide the ticket holder with a leisure service at an agreed time.
The validity of a purchased ticket is 365 days, during which the ticket holder may use the service of entry to the Thermalpark thermal spa area during the opening hours published on the website www.thermalpark.sk; the agreed validity period of the ticket cannot be extended.
Likewise, the return of a paid ticket is not possible and the ticket holder cannot request a refund if the ticket is not used within the agreed time.
The purchased online ticket will be delivered no later than within 2 hours of purchase. If the ticket does not arrive within this period, you can request information at the main cash desk or by e-mail at info@thermalpark.sk

Online Sale of Services

All the previous provisions of the Terms and Conditions for online ticket sales also apply to the purchase of wellness services (massage, sauna), gift vouchers or other services offered on the website www.thermalpark.sk, since the contract for the purchase of these services is likewise a contract under which the seller undertakes to provide, for example, the holder of an experience package, stay package or gift voucher with a leisure service within the Thermalpark thermal spa area at an agreed time.
The description of the nature of the services, price and time information as well as other relevant information and conditions concerning the services are published on the website www.thermalpark.sk separately for each specific service offered (hereinafter the “specific service conditions”).
By confirming the order pursuant to these Terms and Conditions, a contract is created between the seller and the buyer, under which the seller undertakes to provide the ordered service and the buyer undertakes to duly and timely pay the price for ordering the service, whereby, in addition to these General Terms and Conditions, the specific service conditions also form a binding part of the contract. In the provisions where they differ, the specific service conditions take precedence over these Terms and Conditions. Those provisions of these Terms and Conditions whose application is excluded by the specific service conditions shall likewise not apply.
The buyer may cancel their service order no later than 5 days before the booked date with the right to a full refund of the paid price of the services. In case of later cancellation, but no later than 24 hours before the booked date, the buyer is entitled to a refund of 50% of the paid price of the services.
In the case of tickets and services, those provisions of these Terms and Conditions shall also not apply where, by the nature of the specific ticket or service, their application is not possible.

Warranty Period and Complaints for Goods and Services

The warranty period provided for all purchased goods is stipulated by law as 24 months for natural persons and 12 months for legal entities (unless otherwise stated for a specific product). The warranty period starts on the day the goods are received by the customer. In the event of a complaint about goods, the seller must be informed in advance by e-mail at info@thermalpark.sk. The complained goods together with a copy of the tax document – invoice must be handed over in person or sent by post to the seller’s registered office address. The goods must be sent as a parcel by registered mail, not cash on delivery.
After receiving the complained goods and completing the complaints procedure, the seller will contact the buyer without delay to comment on the complaint and to inform them about their consumer rights. The seller has the right to refuse a complaint about goods that are damaged or incomplete.
In the case of an acknowledged complaint, it is possible to exchange the goods for the same type, replace them with other goods of the same value, or refund the money for the goods.
If you are dissatisfied with the quality of the provided service, we recommend reporting the complaint immediately in person to the relevant employee at the reception, or submitting it by written notice sent to the seller either by post to the seller’s registered office address or by e-mail to info@thermalpark.sk.
Depending on the nature of the complaint and the objective circumstances, the seller will strive to handle the complaint as quickly as possible. The time limit for handling a complaint is no later than 30 days from the date the seller receives the complained goods or from notification of the service complaint.

Download the Complaint Form

Alternative Dispute Resolution

The buyer has the right to contact the seller with a request for remedy if they are not satisfied with the way the seller handled their complaint or if they believe that the seller has violated their rights. If the seller responds to the buyer’s request by rejecting it or does not respond within 30 days from the date of its dispatch, the buyer has the right to submit a proposal to initiate alternative dispute resolution (hereinafter “ADR”).
Only disputes arising from the contract between the seller and the buyer and disputes related to this contract may be resolved through ADR, with the exception of disputes under § 1(4) of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, and disputes whose value does not exceed EUR 20. The proposal to initiate ADR is submitted to an ADR entity pursuant to § 3 of the cited Act, using the designated platform or form, the template of which forms Annex No. 1 to the cited Act. The ADR entity may require the buyer to pay a fee for initiating ADR, but not exceeding EUR 5 including VAT.
If several entities are competent for ADR, the buyer has the right to choose which one to submit the proposal to. In addition to ADR, the buyer has the right to apply to the materially and locally competent general or arbitration court.

Protection and Processing of Personal Data

The principles of protection and processing of personal data are described in detail in the section Privacy Policy.

Final Provisions

Should any provision of these Terms and Conditions be invalid or ineffective for any reason, this fact does not cause the invalidity or ineffectiveness of the remaining parts of these Terms and Conditions or of the purchase contract.
The seller assumes no responsibility for the technical, design and utility properties of the goods sold. Likewise, the seller bears no responsibility for any loss or damage to property or health, whether direct or indirect, caused by a defect in the delivered goods. These Terms and Conditions are effective on the date of their publication.

Terms and Conditions valid from: 01/01/2024